NEC Birmingham FAQs

Q. Are tickets on sale?

A. Tickets are for NEC Birmingham 2025 are not on sale.

You can also sign-up for show e-updates and receive exclusive promotional offers.

Q. Can I buy tickets on-the-door?

A. Our online box office will be available for you to purchase your ticket on the morning you decide to come.

Q. Can I buy tickets over the phone?

A. It is no longer possible to purchase tickets over the phone. Please book your tickets online.

Q. I’m having trouble booking tickets or I need to change my ticket to a different day. Who should I contact?

A. For any questions regarding your ticket purchase, either during booking or afterwards please contact See Tickets, our ticketing agent. They can be contacted using their Customer Service Portal.

Click here for the Customer Service Portal

Q. I have brought an E-ticket. Do I need to bring a printout or show it on my smartphone?

A. We encourage you to show your ticket on your smartphone. Please only bring a printout of our e-ticket if you do not have a smartphone. 

Q. Can I get a free ticket for my carer?

A. Yes!

If the person you are attending with has a disability that restricts their ability to attend on their own and to the extent where extra support is required, you can purchase a carer ticket. Proof of disability is requested at the point of booking in order to obtain this ticket, so please have this available to upload. A carer ticket must be accompanied by a paying visitor.

Q. Can I exchange or refund my tickets?

A. Tickets are non-refundable and cannot be exchanged, transferred, or resold for commercial gain. Please contact See Tickets, our ticketing agent for more information. They can be contacted through their Customer Service Portal

Q. Is there easy access for my stroller?

A. Yes, there are ramps by stairs and lifts are located and signposted on the Atrium and Piazza concourses and by all the escalators. For more information about accessibility at the NEC visit the NEC website.

NEC website

Q. How can I get assistance during my visit?

A. If you have any queries or need assistance during your visit, please contact any member of the NEC staff who will be happy to help.

Q. Does the Live Talks Stage have a hearing loop facility?

A. Yes, the Live Talks Stage has a hearing loop facility.

Q. Will there be a BSL interpreter on the Live Talks Stage?

A. There will be a BSL interpreter on the Live Talks Stage on Saturday 11th May. 

Q. What parking facilities are available for Blue Badge holders?

A. Disabled parking is located under Hall 5.  For more information about disabled parking and to book parking please visit the NEC website. 

Book through NEC here

Q. Can I rent a wheelchair at the venue?

A:  NEC Birmingham has various wheelchairs and scooters available for hire from their mobility centre, situated between Hall 4 and 5 (next to Londis). These can be pre-booked by emailing info@necgroup.co.uk and a member of the team will get in contact to take the booking.

Wheelchairs are FOC for blue badge holders and £5 per day for all other visitors.

Scooters are £15 per day

There will be wheelchairs and scooters available on the day for anyone who hasn’t pre-booked.

NEC website

Q. What is the best way to get to NEC?

A. There are several options available to get to NEC Birmingham, whether you're travelling by car, train, bus, or coach, you can find more info on routes here. 

Q. What is the postcode for the NEC?

A. The postcode for the NEC is B40 1NT.

Q. Which is the nearest train station?

A. Birmingham International directly serves the NEC, you don’t even need to brave the elements with a walkway linking to the exhibition halls.

Q. How much is parking?

A. Parking at the venue is operated and managed by the venue, NEC Birmingham (not the Organisers) - East car parks are the closest to the show.  Visit their website for more information and to pre-book your space. 

Pre-pay advance: £13.95 - Save £5 off the standard on-the-day rate when you book before the day of your visit.
On-the-day parking: £18.95
Visitor Express: £26.95
Exhibitor Advantage: £36.95
Minibuses: £23.95
Coaches: £31.95

NEC website

Q. Will there be a cloakroom at the event?

A. Yes, there is a cloakroom at the event.
Charges apply:
£2 per coat or umbrella
£3 per bag or luggage

Q. Where can I eat and drink?

A. There are numerous facilities on-site to cater for all needs and dietary requirements. See here.