FAQs | Excel London

Q. Are tickets on sale?

A. Tickets are currently not on sale. 

You can also sign-up for show e-updates and receive exclusive promotional offers

Q. Can I buy tickets on-the-door?

A. Our online box office will be available for you to purchase your ticket on the morning you decide to come.

Q. Can I buy tickets over the phone?

A. It is no longer possible to purchase tickets over the phone. 

Q. I’m having trouble booking tickets or I need to change my ticket to a different day. Who should I contact?

A. For any questions regarding your ticket purchase, either during booking or afterwards please contact See Tickets via the Support Centre.

Click here for the Support Centre

Q. I have brought an E-ticket. Do I need to bring a printout or show it on my smartphone?

A. We encourage you to show your ticket on your smartphone. Please only bring a printout of our e-ticket if you do not have a smartphone. 

Q. Can I get a free ticket for my carer?

A. Yes.

If the person you are attending with has a disability that restricts their ability to attend on their own and to the extent where extra support is required, you can purchase a carer ticket. Proof of disability is requested at the point of booking in order to obtain this ticket, so please have this available to upload. A carer ticket must be accompanied by a paying visitor.

Q. Can I exchange or refund my tickets?

A. Tickets are non-refundable and cannot be exchanged, transferred, or resold for commercial gain. Please contact See Tickets, our ticketing agent for more information. They can be contacted using their Support Centre.

Q. Is there easy access for my stroller?

A. Yes, there are lifts from the car park to the exhibition halls as well as lifts and step-free access at the nearby DLR stations.

All public entries allow for access by wheelchair via low gradient ramps and an automatic door. Once inside the venue, all floors are level, offering unobstructed access.

Q. Where are the wheelchair-accessible toilets located?

A. There are 40 toilets for disabled visitors located throughout the building. They are located near the Business Services centre, on level 0 between hall entrance N4 and S4, the ICC conference suites on Level 3 and the restaurants and cafes on Level 1 and Level 2.

Q. How can I get assistance during my visit?

A. If you have any queries or need assistance during your visit, please contact any member of the Excel staff who will be happy to help.

Q. Does the Live Talks Stage have a hearing loop facility?

A. Yes, a hearing loop facility is available.

Q. Will there be a BSL interpreter on the Live Talks Stage?

A. To be confirmed.

Q. What parking facilities are available for Blue Badge holders?

A. There are 88 Blue Badge spaces within Excel's car parks, located conveniently next to the entrances to the venue.

Book through here

Q. Can I rent a wheelchair at the venue?

A: Wheelchairs are free of charge to hire. They are subject to availability so please email your enquiry to info@excel.london and they will confirm if there is one available for you to borrow. A form of ID (such as a driving licence, a passport, etc.) is required upon hire as a security measure.

Mobility scooters are free of charge to hire. They are subject to availability so please email your enquiry to info@excel.london and we will confirm if there is one available for you to borrow.
A physical form of ID (such as a driving licence, a passport, etc.) will be held as surety for the daily period of the loan.

Further information on accessibility at the venue can be found on the Excel website.

Excel website

Q. Does Excel allow Guide Dogs?

A: Excel welcomes all guide and assistance dogs.